Terms and Conditions - Garden Clearance Poplar

Welcome to Garden Clearance Poplar. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before engaging with our services.

1. Introduction

Garden Clearance Poplar provides comprehensive garden clearance services, including tree removal, hedge trimming, lawn maintenance, and waste disposal. These terms and conditions govern your use of our services and outline the rights and responsibilities of both parties.

2. Service Provision

We commit to providing our services with the highest level of professionalism and care. Our team is trained and equipped to handle various garden clearance tasks efficiently and safely.

2.1. Scope of Services

Tree and shrub removal
Hedge trimming and shaping
Lawn mowing and maintenance
Garden waste disposal and recycling
Garden planning and design consultation

2.2. Service Availability

Our services are available Monday to Saturday, from 8:00 AM to 6:00 PM. We strive to accommodate your scheduling needs but reserve the right to adjust service times based on demand and seasonal factors.

3. Booking and Payments

To utilize our services, you must book an appointment through our approved channels. By booking, you agree to provide accurate information and adhere to the payment terms outlined below.

3.1. Booking Process

Bookings can be made via our online form or through direct communication with our customer service team. Confirmation of booking will be sent via email or SMS upon successful scheduling.

3.2. Payment Terms

Payments are due upon completion of services unless otherwise agreed upon.
We accept various payment methods, including credit/debit cards, bank transfers, and cash.
All prices are listed in GBP and are subject to change without prior notice.

4. Cancellation and Rescheduling

We understand that schedules can change. However, to ensure efficient service provision, the following cancellation and rescheduling policies apply:

4.1. Cancellation Policy

Free cancellation is available up to 48 hours before the scheduled service.
Cancellations made within 48 hours of the service may incur a cancellation fee.
No-shows may result in forfeiture of the service fee.

4.2. Rescheduling

Requests to reschedule services must be made at least 24 hours in advance. We will do our best to accommodate new schedules based on availability.

5. Customer Responsibilities

To ensure the successful completion of services, customers are expected to:

Provide accurate information regarding the scope of work.
Ensure access to the property and garden areas to be serviced.
Remove any personal belongings or valuables from work areas.
Inform us of any potential hazards or specific instructions related to the garden.

6. Limitations of Liability

While we take all necessary precautions, Garden Clearance Poplar is not liable for:

Damage caused by pre-existing conditions or structures not related to our services.
Loss of personal items left in serviced areas.
Delays caused by unforeseen circumstances, including extreme weather or natural disasters.

7. Health and Safety

We adhere to all relevant health and safety regulations to protect both our staff and customers. It is essential to notify us of any health and safety concerns related to your property prior to service commencement.

8. Privacy Policy

Your privacy is important to us. We collect and use personal information solely for the purpose of providing our services. We do not share your information with third parties without your consent, except as required by law.

8.1. Data Collection

Personal identification details (e.g., name, address, contact information)
Service-related information (e.g., garden size, specific requests)

8.2. Data Protection

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure.

9. Intellectual Property

All content provided by Garden Clearance Poplar, including text, graphics, and logos, is the property of the company and protected by applicable intellectual property laws. Unauthorized use or reproduction of this material is prohibited.

10. Amendments to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Notice of changes will be provided through authorized communication channels. Continued use of our services after such changes constitutes acceptance of the updated terms.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in this region.

12. Force Majeure

Garden Clearance Poplar shall not be held liable for any failure to perform its obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, or governmental restrictions.

13. Severability

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These terms and conditions constitute the entire agreement between you and Garden Clearance Poplar concerning the use of our services. They supersede all prior agreements and understandings, whether written or oral.

15. Acceptance of Terms

By booking and utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Thank you for choosing Garden Clearance Poplar. We look forward to serving your garden clearance needs with excellence and professionalism.